Resources
Our library of resources has a variety of FAQs, medication instructions, printable tipsheets and downloads, videos, and other helpful insights for pet owners, veterinary professionals, and our human medicine partners!
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Pet Owner Resources
If you’re a pet owner, review our FAQs, our medication instructions, and our free downloads!
Frequently Asked Questions
We are a compounding pharmacy unlike most pharmacies including chain pharmacies. We compound the prescriptions you are unable to get filled at general pharmacies. We make our prescriptions from scratch specifically for the unique needs of individual patients based on your physician’s specifications.
Veterinarians trust Stokes for the consistent quality and integrity provided in our services. Stokes implements the proper controls to assure that preparations meet various regulatory and company standards. Stokes strives to provide safe and effective preparations intended to exceed customer expectations.
Upon receiving a prescription, it is reviewed by one of our pharmacists. A customer care representative will contact you within 24 hours to review the prescription, obtain some basic information and discuss payment/shipping options with you. If you have not heard from us, please feel free to call us.
Just let us know this is your preference and we’ll take care of it. Our pharmacist would be more than happy to call your veterinarian or the pharmacy where your prescription is to have it transferred to Stokes.
We are not contracted with any pet insurance companies. If you would like to seek reimbursement for your compounded medication, please contact your insurance provider for information.
The time to fill/make each individual prescription varies. We recommend you place your order as soon as possible to ensure sufficient compounding time. Most orders will be shipped the same day the order is placed with a few exceptions. Please provide your e-mail address to be notified once your order is available to ship. If you are a local client and would like to pick up your prescription, we will call you as soon as it is ready.
*Please Note: Upon receiving a prescription / refill from your doctor, we will first get your approval before filling the prescription unless otherwise specified.
To get a price you can fax it to 800-440-5899 or have your veterinarian phone it in. We will then contact you with a price.
Questions? Please contact one of our customer care representatives at (800) 754-5222.
We accept cash for pickups at the pharmacy, personal checks, and most major credit cards, including Visa, MasterCard, Discover, and American Express. We are not contracted with CareCredit.
We ship via UPS:
- Standard Shipping (1-2 days in transit regardless of location): $9.50 In the Continental US
- Cold Packages Standard Shipping* (1-2 days in transit regardless of location): $16.00 In the Continental US
Additional services:
- Next-day air and Saturday shipping options are available at an extra cost.
(All NJ residents will be charged 7% sales tax on medication and shipping charges.)
*Prescriptions requiring refrigeration are shipped standard ONLY on Monday, Tuesday and Wednesday in order to retain integrity of the cold packaging. If you need it shipped outside of these days, additional shipping charges will apply (see above under additional services).
We can. If you are a new patient and are interested, we will ask for your email address upon obtaining your information. If you are a current customer that is interested, please call and provide us with your email address so you may receive tracking information the next time you refill your prescription(s).
We do not require signatures on packages. However, your package will be left at the discretion of the delivery driver.
Absolutely! We can ship to a work location, family member, friend or neighbor where someone will receive it.
Veterinary prescriptions being picked up or shipped to a location in NJ will be taxed. Shipment fees within NJ are also taxable.
Yes, we’d be happy to contact your doctor when your prescription requires renewal.
*Please note that refill authorization response time from doctors’ offices may vary.
Not at this time.
Upon receiving a prescription or refill from your doctor, we do not automatically fill it until we get approval from you to do so.
We cannot take back medication after it leaves the pharmacy. NJ State Board of Pharmacy prohibits us from reusing medication that has left the pharmacy. You can check with your local shelter or animal rescue to see if they can accept it as a donation.
For guidance on proper disposal of unused medications, please visit https://www.deadiversion.usdoj.gov/drug_disposal/index.html
Yes, there are other options available! At Stokes, we offer medications in a variety of forms (capsule, liquid, chew, tablets and transdermal) to make dosing hassle-free. Please keep in mind that feasibility varies depending on the drug and individual prescription.
Medication Instructions
How to Give Your Dog Eyedrops
How to Apply Your Dog’s Eye Ointment
Instructions for Stokes Cyclosporin AQ 1% and 2%, Tacrolimus AQ 1% as well as Cyclosporin/Tacrolimus AQ 1/0.02% Ophthalmic Preparations:
STRM-tip-instructions_website.pdf
Stokes Pharmacy Blister Packs
Epicur Pharma Blister Packs
Dispensing Medication Using the Adapta Cap & Syringe
- Shake bottle well.
- Remove outside white cap.
- Insert tapered end of plastic stopper into bottle and
push in until the stopper is level with top of bottle. - Insert syringe tip into hole of plastic stopper.
- Turn bottle over and draw prescribed amount of liquid into syringe.
- Turn bottle back over and pull syringe out. Leave stopper in bottle.
NOTE: Do not wash syringe. - Replace white cap on bottle and dispense medication
Transdermals are a medication you rub on the tip of your cat’s ear. The medicine is absorbed into the bloodstream. Here’s how to apply it:
Though you should not come in direct contact with this medication, for your safety, we recommend protective gloves be worn when applying.
Priming for First-Time Use
- Remove protective cap.
- Turn base until a small amount of medication exits the applicator tip.
- Continue turning until the blue arrows are aligned (Don’t worry about wasting medication. Extra is included for this purpose).
- Wipe the applicator tip with a clean tissue. Re-cap the pen as you prepare for administering the dose.
Regular Dosing
- Remove the protective cap and verify the blue arrows are properly aligned.
- Unless otherwise directed by your veterinarian, rotate the base of the pen 2 FULL REVOLUTIONS using the aligned arrows as a marker.
- Apply the gel dispensed directly to the inner pinna of the animal’s ear.
- Spread the medication over the entire ear surface. Be careful not to get medication into the ear canal. Alternate ears with each dose.
- Wipe the applicator tip with a clean tissue after application and replace the cap.
- Wash hands.
- If you have other animals or small children, keep cat in separate area for 15 minutes while drug is absorbed.
Clean ears twice weekly for buildup. Use damp cloth or solution of alcohol and water with cotton ball to clean. Wash hands after.
Download the instruction sheet.
Pet Owner Downloads
Veterinary Practice Resources
Review our top FAQs that we hear from veterinary professionals.
Frequently Asked Questions
Stokes Pharmacy is trusted by veterinarians and pet owners across the nation due to our strict adherence to regulatory and quality standards. Stokes’ dedication to quality is recognized by the Pharmacy Compounding Accreditation Board (PCAB) which earned us a PCAB accreditation. Our PCAB accreditation reflects Stokes’ unwavering commitment in providing safe and effective preparations to customers.
Yes, Stokes has been awarded this accreditation in recognition of the pharmacy’s commitment to meeting and/or exceeding national quality standards.
Achieving PCAB accreditation is a rigorous process. It reflects an organization’s dedication to consistently operating within criteria that facilitate a high level of performance and patient care.
“Stokes has always worked to extremely high standards. This is now validated by our PCAB accreditation that we received just one day after being inspected. We understand that many prescribers and state boards of pharmacy want to see this accreditation as proof of high standards, and we are proud to show it,” said Michael Tursi, president of Stokes Pharmacy. “We are unwavering in our promise to provide the best-compounded medications for our clients and patients, now and in the future.”
iFill is a secure, web-based prescription management system that allows your practice to prescribe compounded medications securely, quickly and accurately, 24/7. There’s no software to install, and all you need is a browser to enjoy:
- Faster turnaround time
- Immediate access to pricing and shipping costs
- Less time on the phone with the pharmacy
- Improved prescription accuracy
- Detailed prescription and order histories
- No more faxing
- Shipping and quantity discounts available
- Reduce your medication inventory
- Order direct to client or direct to office
- Customer text/email option that provides a link to arrange for payment and shipping of prescription(s)
Absolutely. Once we receive a prescription, we’ll contact the pet owner and make all the necessary arrangements for billing and shipping. If the prescription is submitted via iFill, the patient can arrange for shipping and payment 24/7 online.
Fortunately, with veterinary compounding we can produce medications in a variety of forms (capsule, tablet, liquid, chew and transdermal) to make giving medicine as easy as possible. Please keep in mind that the options may vary depending on the drug and individual prescription, but just give us a call and we’ll try to find a solution.
Blister packaging is used to provide a safe and convenient way to dispense or administer prescribed medications.
It is important to note that the unit dose blister package presentation is different depending on whether you order our manufactured tablets from Epicur Pharma or our compounded tablets from Stokes Pharmacy.
Stokes Pharmacy Packaging
Epicur Pharma Packaging
Human Medicine Resources
If you order prescriptions through Stokes, check out our FAQs to learn more about our provider processes.
Frequently Asked Questions
Upon receiving a prescription, it is reviewed by one of our pharmacists. A customer care representative will contact you within 24 hours to review the prescription, obtain some basic information and discuss payment/shipping options with you. If you have not heard from us, please feel free to call us.
Just let us know this is your preference and we’ll take care of it. Our pharmacist will then call your doctor or the pharmacy where your prescription currently is to have it transferred to Stokes. Read more details here.
Stokes Pharmacy is not contracted with any prescription plan. If you would like to seek reimbursement for your compounded medication, please contact your prescription plan for information.
The time to fill/make each individual prescription varies. We recommend you place your order as soon as possible to ensure sufficient compounding time. Most orders will be shipped the same day the order is placed with a few exceptions. Please provide your e-mail address, and you will be notified once your order is available to ship. If you are a local client and would like to pick-up your prescription, we will call you as soon as it is ready.
*Please Note: Upon receiving a prescription / refill from your doctor, we will first get your approval before filling the prescription unless otherwise specified.
You can bring the prescription in, fax it to (800) 440-5899 or have your physician phone it in. We will then contact you with a price.
Questions? Please contact one of our customer care representatives at (800) 754-5222.
We accept cash for pickups at the pharmacy, personal checks, and most major credit cards, including Visa, MasterCard, Discover, and American Express.
We ship via UPS:
- Standard Shipping (1-2 days in transit regardless of location): $9.50 In the Continental US
- Cold Packages Standard Shipping* (1-2 days in transit regardless of location): $16.00 In the Continental US
Additional services:
Next-day air and Saturday shipping options are available at an extra cost.
(Please note that, by law, prescriptions picked up or shipped to a location in New Jersey are taxed. Shipment fees within New Jersey are also taxable.)
*Prescriptions requiring refrigeration are shipped standard ONLY on Monday, Tuesday and Wednesday in order to retain integrity of the cold packaging. If you need it shipped outside of these days, additional shipping charges will apply (see above under additional services).
We do not require signatures on packages. However, your package will be left at the discretion of the delivery driver.
Yes, we’d be happy to contact your doctor when your prescription requires renewal.
*Please note that refill authorization response time from doctors’ offices may vary.
We cannot take back medication after it leaves the pharmacy. NJ State Board of Pharmacy prohibits us from reusing medication that has left the pharmacy. You can check with your local shelter or animal rescue to see if they can accept it as a donation.
For guidance on proper disposal of unused medications, please visit https://www.deadiversion.usdoj.gov/drug_disposal/index.html
